ERROR MANAGEMENT
ERROR MANAGEMENT
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If your connection failed, there could be several reasons. Depending on the color of the LED on the camera, you can check the following points.
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First of all, what color is your LED?
RED LED
If the LED blinks red and you tried to connect to wifi, your password is wrong.
If you tried to connect with 3G/4G, your PIN code is wrong.
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Return to the network setup screen and try entering your data again.
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TIP : Attention, after 3 attempts, the PIN code, you will need the PUK code. In this case, you must insert your SIM card in a phone to unlock it with your PUK code and then you can put it back in your camera to connect it to the network.
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If the led does not flash red but remains fixed in red, thank you for contacting us.
RED / WHITE LED
If the LED flashes red / white, it means there is no SIM or the SIM is not recognized.
In this case, check that the SIM has been integrated into the 3G/4G key.
If it was well integrated, try removing it and putting it back, then try to sign in again on the mobile app's sign-in screen.
YELLOW LED
If the LED blinks yellow and you tried to connect to wifi, there is an issue with SSID.
If you have tried to connect via 3G/4G, the yellow LED indicates that you have no network.
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TIP : Try to have an internet connection from your smartphone then try again with the camera.
RED / YELLOW LED
If the led flashes red / yellow, the problem is with the key. It may not be properly engaged so the camera does not recognize it.
In this case, try unplugging and plugging in the key again.
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TIP : The key is located in the compartment on the side of the camera. Open the cover and you can access the key.
PURPLE LED
If the led flashes purple, there is an error with the modem. In order to solve it, first check that the key inserted in the camera is the one given to you.
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If that doesn't work, try unplugging and re-plugging the camera and the dongle, then try to connect again.
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If the connection continues to fail and the LED remains purple, please contact us.
RED / PURPLE LED
If the LED flashes red / purple, the error comes from a connection failure after 3 PIN code attempts to connect to 3G / 4G.
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TIP : In this case, insert the SIM card in a telephone, unlock it with your PUK code and reinsert it in the camera key to be able to retry a connection with your PIN code.
Your problem is not solved? Contact us.