FREQUENTLY ASKED QUESTIONS

First steps

Mobile app


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Getting started






Installation & set-up

How do I install the camera?


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Shop & Delivery

Where can I buy my Smart Cam One?


You can buy our camera directly from the website. Go the Smart Cam One page, then click shop now and you will be re-directed to our e-commerce site. Add the camera of your choice (wifi or 4G) to your cart and finalize your order! We recommend that you create an account while ordering in order to be able to manage your order from your account. Our e-commerce is well secured, so no worries. And in case you change your mind you can return the camera whithin 30 days. Otherwise get started with the camera and come back within 30 days to activate your subscription for the mobile app (1 month included with the camera purchase).




How to contact NOVOSTABLE team?


You have a question? We are at your disposal 24/7 to help you and answer all your questions. Customer service is something that is important to us, it is for this reason that our customer service is internalized. Our dedicated team will therefore have the pleasure of processing your request. Several means are available to reach us:

  • by email at contact@novostable.com
  • via our Facebook or Instagram page
  • by phone at +33.4.50.41.47
  • via the chat on our website
  • via whatsapp
Find all this info on our CONTACT page in the website.




What is the average delivery time and cost?


It all depends on your shipping country and address. We are still a small team, but we are trying our best to prepare and ship your order within maximum 24h (during business days). Then GLS, our delivery partner is shipping within 24h to 48h in France, and a bit more the futher away your are located. Once in your shopping cart, you can estimate the cost of shipping and the taxes. And then next screen, at Checkout, you will have the average delivery time, under Delievry Method.




I change my mind or I have a problem with my package, I want to return it.


I changed my mind: No problem, you have 30 days to return the camera to us, undammaged of course and well packed. The best is to re-use the original package and stuff in as much hay as you can. Then contact-us and we will send you via email a return stiker. You then have a find the closest pick-up point from GLS. Yes, we do take the price of return to our expense. I have a problem with my package: Contact-us so we can evaluate the best way to go forward together.




No delivery yet in my country?


If we do not deliver to your country yet, you will not be able to order on the website. However, we invite you to contact us directly to assess together the possibility of serving you.




Can I track my order?


You recently placed an order on your website, that is great news! You should have received a confirmation email that your order was placed. Then as soon as your order is processed and shipped, you receive another email telling you that your order is on its way, with a link to track its progress from our shipping partner. You created an account before ordeing? Perfect, you can find all the information there as well, anytime. All you have to do is go to your personal space on the ww.novostable.com site, in the "my orders" section, you can then have the follow-up and the different stages of your order.




I did not receive a tracking link for my order?


You receive the tracking link once your order has been prepared and shipped. This way take up to 24h-48h. So maybe you just need to wait a tiny bit longer... This delay is passed? Contact-us the way it pleases you, so se can check it for you!





Subscription


Mobile app


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2 YEARS WARRANTY

SECURED PAYMENT

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