Question 1

Mobile app

Accepted Answer

NOVOSTABLE mobile app is available both on the Apple Store and Android Market.   This app is the only access point to the services of our camera.   Download the app prior the installation of the smart cam one. The configuration of the camera is done via the mobile app.    1 camera/1 horse monitored/1 box = 1 mobile app subscription = up to 5 mobile app users.   Therefore as a horse owner, you can order a camera and pay 1 subscription but share your code with up to 5 users (horse groom, stable manager, friend or family).

Question 2

Getting started

Accepted Answer

You just received the camera or you want to understand ahead how to get started with the camera?        Check this page for all the information on the installation and configuration of your camera.   First steps : installation and configuration

Question 3

How do I install the camera?

Accepted Answer

Ideally place the camera on the wall in front of the door (even if any walls will do). And fixe it at about 2.5m (max 3.5m). ​ Then plug the camera into a regular plug with 220v. TIPS : the camera has no on/off button (less is more eco friendly). You can simply plug and unplug. This action has no impact on the camera settings, so do not be afraid. ​ If you have chosen the 4G model, you also have received a 4G router.   The router has already be pre-configured to connect automatically to your NOVOSTABLE camera.  ​ Install your activated and unlocked Sim card (without PIN code) in the 4G router. Open the back cover and slide the sim card under the battery. Close everything back and plug in the router.   For a better connection, place the router as close to the camera as possible. With your mobile phone, you can check that the 4G is creating a wifi network named "nvwifi". ​ Ensure the camera is installed and also plugged in. If so, it should connect automatically.

Question 4

How do I connect the camera to the WIFI

Accepted Answer

Open the NOVOSTABLE mobile app and go to Account, then Network Configuration and follow the instructions and the app. ​ You will need to press the button at the bottom of the camera. This will trigger a turquoise led light. Then enter on the mobile app the wifi information : name and password.  This will generate a QR code on your mobile app. You need to show this code to the camera. Start very close and slowly go backward.  When the led turns green, it is all good.  The camera is connected.  You can go ahead and set up your horse(s). However, it may take up to 15 min for the Live to work, since the camera is setting up itself for the first time.

Question 5

Is the LED blinks red?

Accepted Answer

If the LED blinks red and you tried to connect to wifi, your password is wrong.
If you tried to connect with 3G/4G, your PIN code is wrong. ​ Return to the network setup screen and try entering your data again. ​ TIP : Attention, after 3 attempts, the PIN code, you will need the PUK code. In this case, you must insert your SIM card in a phone to unlock it with your PUK code and then you can put it back in your camera to connect it to the network. ​ If the led does not flash red but remains fixed in red, thank you for contacting us.

Question 6

Is the LED blinks red / white?

Accepted Answer

If the LED flashes red / white, it means there is no SIM or the SIM is not recognized.
In this case, check that the SIM has been integrated into the 3G/4G key.   If it was well integrated, try removing it and putting it back, then try to sign in again on the mobile app's sign-in screen.

Question 7

Is the LED blinks yellow?

Accepted Answer

If the LED blinks yellow and you tried to connect to wifi, there is an issue with SSID.
If you have tried to connect via 3G/4G, the yellow LED indicates that you have no network. ​ TIP : Try to have an internet connection from your smartphone then try again with the camera.

Question 8

Is the LED blinks red / yellow?

Accepted Answer

If the led flashes red / yellow, the problem is with the key. It may not be properly engaged so the camera does not recognize it.
In this case, try unplugging and plugging in the key again. ​ TIP : The key is located in the compartment on the side of the camera. Open the cover and you can access the key.

Question 9

Is the LED blinks purple?

Accepted Answer

If the led flashes purple, there is an error with the modem. In order to solve it, first check that the key inserted in the camera is the one given to you. ​ If that doesn't work, try unplugging and re-plugging the camera and the dongle, then try to connect again. ​ If the connection continues to fail and the LED remains purple, please contact us.

Question 10

Is the LED blinks red / purple?

Accepted Answer

If the LED flashes red / purple, the error comes from a connection failure after 3 PIN code attempts to connect to 3G / 4G. ​ TIP : In this case, insert the SIM card in a telephone, unlock it with your PUK code and reinsert it in the camera key to be able to retry a connection with your PIN code.

Question 11

How to pair the horse with the camera?

Accepted Answer

Simply go to your horse profile : Account > My horses > Select the horse you want.  Then at the bottom, ensure you have selected a camera for this horse.

Question 12

How to check the network?

Accepted Answer

Do you use WIFI? First of all, check that your WIFI connection works correctly in your box. To do this, simply check the wifi on your mobile. TIP: If you have three connection bars on your wifi icon that's fine, but if you only have one it won't be enough!   Using a 4G router ? Check if you can view and access the network nvwifi on your mobile phone. TIP: If you have three connection bars on your wifi icon that's fine, but if you only have one it won't be enough!
If not, ensure your sim card inside the router is activated and unlocked (no pin code).

Question 13

How long do I have to wait for the system to work?

Accepted Answer

Once everything is configured, you just have to wait 7 days for LANA, our artificial intelligence to learn from your horse. During these first 7 days, you will be able to see your horse live, but the artificial intelligence will not yet be able to detect your horse's unusual behavior.
After these 7 days of patience, your system will be fully operational.

Question 14

Where can I buy my Smart Cam One?

Accepted Answer

You can buy our camera directly from the website.  Go the Smart Cam One page, then click shop now and you will be re-directed to our e-commerce site.   Add the camera of your choice (wifi or 4G) to your cart and finalize your order! We recommend that you create an account while ordering in order to be able to manage your order from your account.   Our e-commerce is well secured, so no worries. And in case you change your mind you can return the camera whithin 30 days.    Otherwise get started with the camera and come back within 30 days to activate your subscription for the mobile app (1 month included with the camera purchase).

Question 15

How to contact NOVOSTABLE team?

Accepted Answer

You have a question? We are at your disposal 24/7 to help you and answer all your questions.   Customer service is something that is important to us, it is for this reason that our customer service is internalized. Our dedicated team will therefore have the pleasure of processing your request.   Several means are available to reach us: by email at contact@novostable.com via our Facebook or Instagram page   by phone at +33.4.50.41.47  via the chat on our website via whatsapp Find all this info on our CONTACT page in the website.

Question 16

What is the average delivery time and cost?

Accepted Answer

It all depends on your shipping country and address.    We are still a small team, but we are trying our best to prepare and ship your order within maximum 24h (during business days). Then GLS, our delivery partner is shipping within 24h to 48h in France, and a bit more the futher away your are located.   Once in your shopping cart, you can estimate the cost of shipping and the taxes.          And then next screen, at Checkout, you will have the average delivery time, under Delievry Method.

Question 17

I change my mind or I have a problem with my package, I want to return it."

Accepted Answer

I changed my mind: No problem, you have 30 days to return the camera to us, undammaged of course and well packed. The best is to re-use the original package and stuff in as much hay as you can.   Then contact-us and we will send you via email a return stiker. You then have a find the closest pick-up point from GLS.   Yes, we do take the price of return to our expense.   I have a problem with my package: Contact-us so we can evaluate the best way to go forward together.

Question 18

No delivery yet in my country?

Accepted Answer

If we do not deliver to your country yet, you will not be able to order on the website.   However, we invite you to contact us directly to assess together the possibility of serving you.

Question 19

Can I track my order?

Accepted Answer

You recently placed an order on your website, that is great news!   You should have received a confirmation email that your order was placed. Then as soon as your order is processed and shipped, you receive another email telling you that your order is on its way, with a link to track its progress from our shipping partner.   You created an account before ordeing? Perfect, you can find all the information there as well, anytime.  All you have to do is go to your personal space on the ww.novostable.com site, in the "my orders" section, you can then have the follow-up and the different stages of your order.

Question 20

I did not receive a tracking link for my order?

Accepted Answer

You receive the tracking link once your order has been prepared and shipped. This way take up to 24h-48h. So maybe you just need to wait a tiny bit longer...   This delay is passed? Contact-us the way it pleases you, so se can check it for you!